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Contact RocketPlay
The RocketPlay support team is available 24/7 and handles questions about account access, payments, verification, bonuses and sports bets. Most requests are resolved in live chat during the first conversation.
| Channel | Best for | Availability |
|---|---|---|
| Live chat | Login, bonuses, payment status | 24/7 |
| Email: [email protected] | Documents, refunds, formal complaints | 24/7 |
| VIP Customer Care | Requests from VIP Club members | 24/7, priority response |
Live chat opens from the headset icon in the site header on desktop and mobile. VIP players are served by a separate team with priority response times.
What to Include in a Request
A request with full details is processed without extra questions. For payment and bonus issues, the following information speeds up the review:
- Email address linked to the account
- Transaction date, amount and method
- Name of the bonus or promotion
- Screenshot of the error or game round
Complaints
Formal complaints can be submitted via live chat or email. Receipt is confirmed within 24 hours, and the result of the investigation is sent by email.
If the player does not agree with the decision, the complaint can be escalated to the gambling authority or an independent dispute resolution service.
Refund Requests
A refund request is considered if it is submitted within 24 hours of the transaction. If a player reports that someone else accessed the account, the period is extended to 30 days.
Refund requests are sent to [email protected] with a photo of ID, a screenshot of the payment system and a document confirming the current address. Approved refunds are processed within 5 to 7 banking days.
Updated 2026-09-29