RocketPlay FAQ

One. A second account is treated as a duplicate: it is closed, and bonuses and winnings received on it are cancelled. Bonus offers are also limited to one household, IP address and device.

Request the current mirror address from live chat or at [email protected]. A mirror opens the same platform with the same account, balance and bonuses.

Use the password reset option on the login form. A link to create a new password is sent to the registered email address.

After 12 months without login, the account becomes inactive. If it has a positive balance, a monthly administration fee from EUR 25 is charged until the balance reaches zero or the player logs in again. Players are informed of this by email.

No. Sharing access with third parties, including family members, is prohibited, and the account holder is responsible for all activity on it.

Not for most offers. The welcome package, Friday reload, Sunday bonus and cashback are credited without a code. The only code in use is "highroller" for the weekly high roller bonus.

There are four common reasons. The account is below the Lava level, the net result for the week is under AUD 50, the account uses a crypto wallet, or the "Receive Bonuses" switch was off when cashback was issued.

Yes, but the bonus and its winnings are cancelled, and only the remaining real money is paid out. To keep bonus winnings, the full wagering requirement must be completed first.

AUD 7.50 per spin or round, unless a promotion states otherwise. The limit also applies to bonus rounds bought inside a game.

Pokies in the Bonus Wagering category count 100%. Selected live games count 5%, game shows count 0%, and the Jackpots category is closed for bonus play.

Every deposit must be wagered at least once before it can be withdrawn. This rule is part of the anti-money laundering policy and applies to all accounts.

No. Deposits and withdrawals are accepted only from payment accounts registered in the account holder's name.

A payout is split when the requested amount exceeds the limit of the selected method. Balances above AUD 20,000 are also paid in monthly instalments.

Crypto and e-wallet withdrawals are processed instantly after approval. Bank transfers take 3 to 7 banking days.

No. All withdrawal methods in the cashier are free of charge.

A government-issued ID with photo, a proof of address issued within the last 90 days, and a proof of payment showing the amount, the holder's name and the date. Additional documents may be requested in some cases.

Yes. A phone or video call can be part of the verification process, and withdrawals are paused until the check is complete.

Withdrawals are not processed without KYC. If there is no response for two weeks after a withdrawal request, the account is locked until the documents are provided.

Providers restrict their games in certain countries, and these titles are hidden for accounts from those regions. For example, NetEnt games are not available in Australia.

No. Using a VPN to bypass provider restrictions is prohibited and may result in confiscation of winnings.

Claims about sports bets are accepted within 3 days of settlement. Disputes about results are reviewed only with official documents from the relevant sports association.

A multi can include up to 50 selections, and the combined odds cannot exceed 1000.

Every account joins automatically after registration. Progress comes from pokies, live games, sports bets and deposits.

The current level and progress to the next one are shown in the account profile. Level-up rewards are credited automatically and must be used within three days.