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en-AU- RocketPlay Casino
- Responsible Gaming
Responsible Gaming at RocketPlay
RocketPlay offers online pokies, live games and sports betting for entertainment only. Every account includes tools that let players control spending and time on the platform, or stop playing completely for a set period.
The tools below are available to all registered players, regardless of VIP level or account currency. Changes that reduce limits take effect straight away, while requests to raise or remove a limit are processed with a delay.
Account Limits and Restrictions
Limits can be set in the account profile or requested through the support team. For a cooling-off period or self-exclusion, RocketPlay closes access to deposits and games for the selected time, and promotional emails stop for the same period.
| Tool | What it does | How to set it |
|---|---|---|
| Deposit limit | Caps the total deposits per day, week or month | Account profile |
| Cooling-off | Blocks access to the account for a short period | Live chat or email |
| Self-exclusion | Closes the account for a long period or permanently | Live chat or email |
| Bonus opt-out | Stops automatic bonuses and cashback | "Receive Bonuses" switch in the profile |
Deposit limits apply to fiat payment methods only. Crypto deposits are not covered by this tool, so players who need a strict spending cap are advised to use AUD methods or request a cooling-off period.
During self-exclusion, creating a new account is not permitted. Any account opened to bypass an active exclusion is closed.
Signs That Gambling Needs Attention
Gambling problems rarely appear overnight. They usually develop through small changes in behaviour that are easy to miss.
- Deposits go above the amount planned before the session
- Losses are followed by larger bets to win them back
- Money meant for bills, rent or food is used for play
- Sessions last longer than intended on a regular basis
- Gambling causes arguments with family or partners
- Play continues after a decision to stop
If several of these points apply, a deposit limit or a break is the first practical step. Confidential support is available from the services listed below.
Age Restrictions and Protection of Minors
Registration at RocketPlay is permitted only from the age of 18. Account holders must not share login details or give access to their account to anyone else, including family members under 18.
Players who share a computer or phone with children can install blocking software. Gamban and BetBlocker restrict access to gambling websites and apps on the device where they are installed, and BetBlocker is free to use.
Free Support Services in Australia
Independent services in Australia offer free and confidential help to players and their families. None of them require a referral.
| Service | Contact | Availability |
|---|---|---|
| Gambling Help Online | 1800 858 858, gamblinghelponline.org.au | 24/7 phone, chat and email |
| Gamblers Anonymous Australia | gaaustralia.org.au | Meetings across the country |
| National Debt Helpline | 1800 007 007 | Weekdays, free financial counselling |
| Lifeline | 13 11 14 | 24/7 crisis support |
Contacting RocketPlay About Responsible Gaming
Requests for limits, cooling-off or self-exclusion can be sent via live chat at any time or by email at [email protected]. These requests are handled as a priority and do not require a reason.
Updated 2026-09-29